Some Ticketmaster customers are demanding refunds after the pandemic postponed concerts at Nassau Coliseum.

Nicole Biggio, of West Babylon, says she bought a ticket from Ticketmaster in February to see the progressive metal band Tool.

She says it was her husband's favorite band. He passed away a year ago.

Biggio says the band canceled the Nassau Coliseum concert in June, and that she received an email from Ticketmaster the same day which told her that she would get a refund for her nearly $200 seat in about 30 days.

 

She says the money never arrived. Biggio says Ticketmaster told her the money has not been returned because of financial problems Nassau Coliseum is going through, so Ticketmaster can't issue refunds.

A statement emailed to News 12 from Coliseum managers NYCB Live says it is issuing refunds for tickets bought at its own box office, but for Ticketmaster customers, it adds, "We will continue to coordinate with Ticketmaster regarding the issuance of refunds for tickets purchased through Ticketmaster."

Biggio says me she understands that venues are having a difficult time during the pandemic, but hopes they do the right thing and refund fans' money.

Ticketmaster tells News 12 that it is trying to work with the Coliseum management on refunds.