As snow and sleet blanketed New York City, food delivery drivers across the Bronx and Brooklyn continued working through dangerous conditions — just as a new law aimed at tipping transparency took effect.
Drivers traveled by motorcycle, subway and car, navigating icy streets to bring meals to customers’ doors.
“Yesterday I worked for like two hours, but I stopped. I couldn’t work. It was crazy,” said Mohamed Lemen Elghaded, a delivery driver who said the storm made conditions unsafe.
As of Monday, a new city law requires delivery apps, such as Uber Eats and DoorDash, to clearly prompt customers to tip before checkout - a change drivers say is long overdue.
“It is a good thing because sometimes you don’t see the options when the customers are ordering,” Elghaded said. “You don’t see the tips, you don’t see nothing, so I’m glad they made that option.”
Another driver in The Bronx, who asked not to be identified, said the visibility matters especially in lower-income neighborhoods.
“If you’re not making people aware that they can tip, most people aren’t going to, especially in the Bronx,” the driver said. “It’s not Westchester. So that’s just how it is. This is a great thing New York City did.”
Uber Eats and DoorDash previously sued the city in an attempt to block the law, arguing that displaying tip prompts upfront could discourage customers from placing orders. A judge rejected that argument last week, clearing the way for the law to take effect.
Under the new rule, customers will now see tipping options clearly displayed before placing an order, instead of after delivery.
“I work for tips,” another driver said. “You go outside, you see the bad day, I have a family. You need to put the food on the table.”
Worker advocacy group Los Deliveristas Unidos said the timing of the law could not be more important.
“Today’s extreme snow conditions show exactly why the new tipping transparency law matters so much,” the group said in a statement. “Every delivery is harder and more dangerous. Delivery workers are taking real risks and deserve to be compensated fairly.”
The group also said delivery workers have lost more than $550 million in income due to tipping options being hidden on apps.
As winter weather continues to impact the city, delivery drivers say they hope the new law leads to safer conditions and fairer pay.