Along Joyce Lane in Merrick, their power went out two days after the storm. PSEGLI crews were seen fixing power in some areas nearby, but they would have to wait.

Aside from staying in hot, dark homes during a pandemic, some residents say communication with PSEGLI has been awful, thanks to texts with inaccurate restoration times, or the company not even knowing power was out at their home.

"Very frustrating because I would rather they tell me that you're not getting power for six days, seven days, and then actually get power then to every day wonder," says Geri Silverman, of Merrick. "It's 90 degrees in my house. It's only ice cold water, we don't have hot water. I realized there are worse things in the world, we have a virus that because of the virus none of us can go to other people's houses and take showers or relax in air conditioning."

PSEGLI COO Daniel Eichhorn has said in terms of improving in the future, "We know we have to get better and we will look at that improve and get better."

PSEGLI says it has brought in thousands of out-of-state workers to get the power on. They say all power should be back by Wednesday, though that deadline has been pushed a few times.

Some lawmakers have also called on PSEG to reimburse homeowners for spoiled food and medicine. The utility says it has not made a final decision about that, but is in talks with LIPA.