'It's been 10 days.' Plainview woman's special trip takes sour turn due to lost luggage

A Plainview woman's very special trip to see her daughter get engaged turned into a headache when she landed back home.

News 12 Staff

Jul 11, 2022, 9:53 PM

Updated 647 days ago

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A Plainview woman's very special trip to see her daughter get engaged turned into a headache when she landed back home.
Susan Golden returned from her vacation to Portugal and Spain on July 1 to learn that two pieces of checked luggage were in France.
"It has happened to us before, but we got our luggage the next day," Golden says. "So, this is a whole different animal. It's been 10 days."
Golden knows exactly where in the airport her luggage is because she put two GPS trackers, known as AirTags, inside of them.
The AirTags show that the bags are still in Paris as of Monday afternoon. On the day she traveled through Paris, airport workers were on strike and a luggage handling machine went down.
Air France told News 12 in a statement that, "Air France baggage teams at airports and call centers have been reinforced and are fully mobilized to ensure that delayed baggage is delivered to affected customers as quickly as possible."
Golden says she doesn't believe anything the airline says.
"Going 10 days without my luggage doesn't seem to me that they are doing anything," Golden says.
Travel experts say Golden is not alone.
ThePointsGuy.com reporter Melissa Klurman says worker strikes, heavy travel volume and work slowdowns have slowed up baggage areas at airports across the world.
Klurman says AirTags are a great way to locate items quickly, but they shouldn't be relied on completely. She recommends before travelling that all old airline tags and stickers be removed from bags.
Klurman also says to make sure the three-letter airport code and barcode are printed clearly on luggage tags and to make sure your name and contact information is on the outside and inside of your bag to prevent problems.
"There is just everyone that go wrong is going wrong," Klurman says. "So, anything you can do to help yourself is really great."
Golden says she has filled out all the required paperwork and will continue to wait for her bags.


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