The Office of Chief Medical Examiner says new technology and access to resources at its family services centers can help find missing loved ones.

Last year, the OCME said 13,000 people were reported missing in New York City.

Hundreds of those turn into long-term cases, meaning they are missing for more than 60 days.

Those families can now turn to the OCME family service center in the Bronx.

"Families who are not necessarily comfortable going to law enforcement can come to us." said Dr. Angela Soler, the assistant director of forensic anthropology at the OCME.

One woman says she's been looking for her 25-year-old niece, Allira. She says she was last seen in Baltimore two years ago.

The woman says she feels she's exhausted of all her options and believes agencies are giving her the runaround.

However, at her meeting with the OCME in the Bronx on Friday, she tells News 12 she felt heard and has a glimmer of hope.