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Last-minute holiday shoppers head to stores as online orders overwhelm delivery companies

More people are shopping online, and major carriers like FedEx and UPS are overwhelmed with orders, so your gift may not get to its destination on time.

News 12 Staff

Dec 19, 2020, 11:06 PM

Updated 1,279 days ago

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If you missed your online shipping deadlines, then you're probably rushing to the malls across Long Island on this final weekend before Christmas to get those last-minute gifts.
The National Retail Federation says that online shoppers are facing a double-whammy this year. More people are shopping online, and major carriers like FedEx and UPS are overwhelmed with orders, so your gift may not get to its destination on time.
Some Long Island shoppers told News 12 they preordered online and picked up their orders in the store, or even got curbside pickup.
NPD Group chief retail analyst Marshal Cohen says not only is our lifestyle different this year because of the pandemic, but so is our holiday shopping. Standalone stores and outdoor centers, like Tanger Outlets in Deer Park, are doing better than indoor malls.
"Consumers are actually feeling more comfortable with outdoor space and or direct access into a store," Cohen says. "The malls are really challenged right now because people are kind of concerned that there will be too many people, too many crowds."
Officials estimated more than 150 million Americans planned to shop Saturday alone despite the pandemic, a slight increase from the roughly 148 million shoppers on the same day last year.



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