Audit criticizes LIRR's lost and found system
There is plenty of room for improvement in the Long Island Rail Road's lost and found system, according to a new report by the Metropolitan Transit Authority inspector general.
The audit states that the main storage area of the lost and found office in Pennsylvania Station is cramped and cluttered, with no apparent organizational plan.
Lack of security is another issue brought up in the report, as is the lost and found database, which is described as inaccurate, outdated or incomplete.
The report also criticizes the lost and found staff, saying they take too long to locate items. In some cases, wait times hit 30 minutes, which investigators consider excessive.
In response to the audit, the railroad issued a statement saying it has already implemented many of the report's recommendations and is continuing to do more.