Report: Amazon has thousands of people listening to conversations through Alexa

Amazon reportedly has thousands of employees worldwide listening to what people say through the company's Alexa virtual assistant.

News 12 Staff

Apr 11, 2019, 10:17 PM

Updated 1,892 days ago

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Amazon reportedly has thousands of employees worldwide listening to what people say through the company's Alexa virtual assistant.
A Bloomberg report says the full-time workers transcribe what's said after Alexa's "wake" word is detected.
Amazon admitted what the workers are doing but says the security and privacy of customers is its priority.
Patricia Flynn, of Syosset, says her kids use an Echo smart speaker daily as an alarm and to listen to music, news and more. She says Amazon's practice of listening to users is "creepy."
Amazon doesn't explicitly tell Alexa users that it hires people to listen to the recordings. The company says the practice is noted in its frequently asked questions section and that it uses "requests to Alexa to train our speech recognition and national language understanding systems."
Tech experts like Lance Ulanoff say the practice isn't surprising and that while Amazon doesn't care about your personal life or what you're actually saying, it is interested in commands that you issue to its devices.
Amazon says its workers do not have direct access to sensitive information, including a user's name or address.
People can opt out of Amazon using their voice recordings by changing their privacy settings in the Alexa app.


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