PSEG receives million in bonus compensation, but customers say it's not deserved

PSEG Long Island is set to receive $9.4 million in bonus compensation despite low customer satisfaction, according to a survey.

May 4, 2022, 10:00 PM

Updated 709 days ago

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PSEG Long Island is set to receive $9.4 million in bonus compensation despite low customer satisfaction, according to a survey.
PSEG ranked second to last in a JD Power survey among 17 other utility companies.
Long Islanders say they have been paying more for service, but the level hasn't been any better especially during storms like Tropical Storm Isaias nearly two years ago.
"The cost is definitely going up, the service I can't say is going up, but you pay like everybody else," says Derrick Feulner, of Smithtown.
According to a new LIPA report, PSEG achieved a majority of its service goals to receive the bonus money.
However, it failed on two key metrics, the JD Power customer satisfaction survey for residential ratepayers and business customers.
Lisa Tyson, executive director of the Long Island Progressive Coalition, says the solution is giving control of the utility to people who live in the areas.
She says PSEG's new contract allows for a shift to public power in 2025.
"Their new contract, they are not going to meet any of their goals, and if so, just a few," Tyson says "It is clear they are not able to run this system."
LIPA released a statement saying, "Our newly reformed contract requires PSEG Long Island to meet more rigorous performance standards in 2022. These new measures will provide enhanced and tangible benefits for our customers on Long Island and in the Rockaways."
The Department of Public Service has until May 31 to review the LIPA report and recommend the bonus payout.
PSEG released a statement, saying, "PSEG Long Island performed well in 2021, achieving 24 of the 26 metrics. PSEG Long Island remains committed to being an industry leading electric company dedicated to Long Island and the Rockaways and creating the best possible experience for customers."


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