Family: 911 call went unanswered as baby had seizure

A Massapequa couple says they called 911 during a medical emergency, but got a recording that said no one was available. Bill and Diana Easteadt have two children, ages 4 and 1. On Saturday, their

News 12 Staff

Dec 1, 2015, 3:22 AM

Updated 3,119 days ago

Share:

A Massapequa couple says they called 911 during a medical emergency, but got a recording that said no one was available.
Bill and Diana Easteadt have two children, ages 4 and 1. On Saturday, their 1-year-old, Billy, had a low-grade fever. As he drank his bottle, the couple says he suddenly began to have a seizure.
His body twitched and his eyes rolled to the back of his head, and Diana Easteadt says she screamed for her husband's help. He came to her side, held the boy and told his wife to dial 911.
"I thought we were losing him. It was really scary," Bill Easteadt recalls.
Diana Easteadt called 911, but got a recording that said her call would be answered in the order in which it was received or when the next operator was available. Easteadt thought she dialed the wrong number so she tried again, but got the same message. "I didn't know what to do because that's the first place to call in an emergency... It was completely shocking."
She ran across the street to a neighbor's house for help, and they contacted the Massapequa Fire Department. The fire chief says they responded within three minutes and took the boy to Good Samaritan Hospital.
Even though their son is OK, the couple is looking now for answers. "I don't ever want to go through this, and I don't want anyone else to go through this," says Billy Easteadt. "There's no reason for anyone to be put on hold when they call 911."
According to Nassau police, about 97 percent of 911 calls are answered within 10 seconds, above the national standard of 90 percent.
In a statement, Acting Nassau Police Commissioner Thomas Krumpter told News 12, "The investigation so far has shown that the staffing level was more than sufficient to handle the call volume Saturday. We ask residents to call 911, please do not hang up, even if they happen to be part of the 4 percent that are not picked up in the first 10 seconds."
Krumpter says there may have been a spike in calls to the 911 center at that particular time, causing the family to be put on hold.


More from News 12
1:46
‘We lost a brother.’ Friends, loved ones remember ‘Rookie of the Year’ firefighter at Hagerman FD

‘We lost a brother.’ Friends, loved ones remember ‘Rookie of the Year’ firefighter at Hagerman FD

1:45
Pleasant weekend on Long Island ahead of expected heat wave

Pleasant weekend on Long Island ahead of expected heat wave

1:34
Early voting begins on Long Island for Democratic primary elections

Early voting begins on Long Island for Democratic primary elections

All lanes clear on Southern State parkway following overturned vehicle crash

All lanes clear on Southern State parkway following overturned vehicle crash

0:27
Police: Owner of Huntington restaurant, 2 security guards arrested during State Liquor Authority compliance check

Police: Owner of Huntington restaurant, 2 security guards arrested during State Liquor Authority compliance check

2:07
New beach rules limiting access take effect after shooting in Long Beach

New beach rules limiting access take effect after shooting in Long Beach

Is your dad awesome? Long Island tell us why your dad rocks!

Is your dad awesome? Long Island tell us why your dad rocks!

2:04
Kevin Jonas undergoes surgery to remove common skin cancer; urges fans to get checked

Kevin Jonas undergoes surgery to remove common skin cancer; urges fans to get checked

2:15
Police: Woman arrested for motorcyclist hit-and-run in Patchogue

Police: Woman arrested for motorcyclist hit-and-run in Patchogue

2:15
Oakdale residents call for Islip officials to hold owners of former Dowling College more accountable

Oakdale residents call for Islip officials to hold owners of former Dowling College more accountable

2:07
Study: Food insecurity becomes growing problem for Long Islanders

Study: Food insecurity becomes growing problem for Long Islanders

0:41
Mastic Beach street renamed for teen who was killed 3 years ago

Mastic Beach street renamed for teen who was killed 3 years ago

1:49
Baldwin residents & businesses call on Liberty to reimburse them after water main break

Baldwin residents & businesses call on Liberty to reimburse them after water main break

0:27
Police: Man accused of exposing himself outside Westbury church

Police: Man accused of exposing himself outside Westbury church

2:37
Police: 16-year-old shot in Long Beach following chaotic night with massive crowds

Police: 16-year-old shot in Long Beach following chaotic night with massive crowds

2:08
69th annual Strawberry Festival in Mattituck underway

69th annual Strawberry Festival in Mattituck underway

1:59
Food Truck Friday: No Good Burger

Food Truck Friday: No Good Burger

0:50
'I'm just so thankful': American Heart Association honors 13-year-old survivor from Franklin Square

'I'm just so thankful': American Heart Association honors 13-year-old survivor from Franklin Square

1:34
Find out the best dining trends and dining deals in New York

Find out the best dining trends and dining deals in New York

1:46
Woman warns public about Facebook scam involving fake Taylor Swift tickets

Woman warns public about Facebook scam involving fake Taylor Swift tickets