An Inwood family says the U.S. Postal Inspection service contacted them about credit cards stolen from their mail after contacting News 12 for help.

The family says at least seven credit cards sent to their home keep getting stolen, and say thieves have racked up more than $6,500 in fraudulent charges.

Naomi Lestage, of Inwood, says her family first noticed an unauthorized, suspicious charge on her mother’s credit card in June 2024.

"$4,700,” she said. “Yeah, that's a lot of money."

Then similar issues started happening to every member of her household, including her.

In November, they say cards kept getting stolen before even reaching their mailbox, and the accounts kept showing charges at the same store.

"In February, it got a little crazy. Same BJ's, Valley Stream, almost $2,000," she said. "I shouldn't have to mind my cards not being stolen."

Lestage says they tried to figure out who to go to for help, and says that proved to be difficult.

"I went to my local [post office], Inwood. They say they get their mail from Far Rockaway,” she said. “I went to Far Rockaway. They said it can't be them, go to Inwood. I went back to Inwood. Inwood said go to the police. The police say the postal service had their own investigative services."

Lestage says calls to the Postal Inspection Service went unanswered.

Her mother says she encouraged her daughter to call News 12 for help after seeing the help News 12 got for a Huntington grandma who faced over $17,000 in charges tied to a license plate she no longer had.

"Since I reached out to you guys, I've had inspectors calling me like I'm someone real important,” said Lestage.

The Postal Inspection Service (USPIS) says it works with local law enforcement on all mail theft reports.

A spokesperson for the agency said in a statement in part, "To protect the integrity of any current mail theft investigation, we cannot provide further details at this time."

"It takes News 12 for them to actually get things done when I was coming to them in person and on the phone about a real problem that I needed a real solution to,” said Lestage.

The family says they're forced to pay extra fees for credit cards to get shipped with UPS and FedEx.

The USPIS says if you see a mail thief at work, or if you believe your mail was stolen, call the police immediately, then call Postal Inspectors at 877-876-2455.

The USPIS also discussed Project Safe Delivery, a joint initiative aimed at countering postal crime and safeguarding postal employees.

For more details about Project Safe Delivery and to find out how to better protect your mail from potential thieves, head here.