A bride to-be says she is getting the runaround from The Inn in New Hyde Park due to the coronavirus pandemic.

Alexandra Passarelli has been together with her fiancee Jordan for over four years. They're both paramedics who have worked on the front lines during the COVID-19 pandemic. It was tough, but they always saw the light at the end of the tunnel.

"We booked our wedding date for Sept. 18. We booked it back in February 2019," she says. "This was all we had to look forward to."

The event was booked at the well-known venue. Then state guidelines came out that that it could not have more than 50 people. Passarelli was disappointed, but was OK with it.

"For us it wasn't necessarily about the 'big wedding'. It was -- we wanted to get married," she says.

But then she started to hear chatter from people that the venue was canceling all August and September events. Passarelli says she wasn't able to get in touch with anyone easily for answers.

"When I said, 'I heard you're canceling events, I need to speak to somebody or I'm getting lawyers involved' - then I was directed to their director of sales," she says.

She says she was then told they weren't canceling events, but postponing them instead. Passarelli said she did not want to do that and wanted her money back but says they refused and would not return their $15,000 deposit.

The Inn at New Hyde Park released a statement saying in part, "In the interest of the health and safety of our guests and our staff we have made the determination to remain closed while the 50-guest regulation remains in effect. We will re-book during the next year for any events that had to be rescheduled because of the pandemic. Unfortunately, we are unable to refund deposits."

Passarelli says she has hired an attorney who is in talks with a lawyer from the venue.

"Paramedics don't make a lot of money and $15,000 is hard earned money for us," she says.