Some skeptical of LIRR's stellar customer survey stats
The Long Island Rail Road is giving itself a pat on the back after seeing the latest results of its customer satisfaction survey, but some are reluctant to award such praise.
Of the 9,000 commuters who were surveyed by an independent group, 95 percent said they were fully satisfied with LIRR crew courtesy, 94 percent were fully satisfied with onboard safety and 89 percent of passengers were happy overall. Fifty-eight percent felt LIRR bathrooms were clean enough, according to the survey.
"I don't think they're perfect yet,? rider Alan Karmiol, of Garden City, says. ?They're working toward it, but it's pretty close."
At least one LIRR Citizen's Advisory Council member disagrees with the numbers.
"The high ranks they're giving themselves run contrary to my experience and I've spoken to one or two other council members, and they agree with me," says member Gerry Bringmann.
MTA board member Mitch Pally says the LIRR could do even better with more funding from Albany and Washington. There may be money for railroad improvement in the federal economic stimulus package, but officials say that could take a while to come through.