Smithtown woman battles PSEG over billing mistake

A Smithtown woman has been involved in an ongoing battle with PSEG Long Island for months over her bills. Joan Batchelor says she shouldn't get "estimated" bills from the utility since she's let meter

News 12 Staff

Apr 17, 2015, 9:49 PM

Updated 3,384 days ago

Share:

A Smithtown woman has been involved in an ongoing battle with PSEG Long Island for months over her bills.
Joan Batchelor says she shouldn't get "estimated" bills from the utility since she's let meter readers take actual readings.
After complaining, the utility eventually gave Batchelor a $1,400 credit. Soon after, PSEG Long Island said the credit was a mistake needing to be reversed, adding that the trouble stemmed from a bad meter that was never replaced.
"We clearly had some missteps here. We should have replaced her meter earlier on and we didn't," said Jeffrey Weir, of PSEG Long Island. "In the absence of an accurate meter read, we do estimated reads based on historical usage."
Batchelor believes she may not be the only one who has had problems with their bill and power meter. The utility says it doesn't believe there are many other customers with similar billing and meter problems.
Weir says the utility is reviewing processes and procedures to avoid future problems.
PSEG Long Island says it will replace Batchelor's meter once it is given access to her property.


More from News 12
1:41
Police: Small aircraft crashes at MacArthur Airport, killing 2

Police: Small aircraft crashes at MacArthur Airport, killing 2

1:31
Cloudy, comfortable with seasonal temps; tracking an unsettled pattern this week

Cloudy, comfortable with seasonal temps; tracking an unsettled pattern this week

1:49
Democratic delegates from LI give support to VP Harris to be presidential nominee

Democratic delegates from LI give support to VP Harris to be presidential nominee

AP survey: Harris has enough delegate support to become the Democratic Party nominee

AP survey: Harris has enough delegate support to become the Democratic Party nominee

0:29
Founder of Island Harvest Linda Breitstone dies at age 73

Founder of Island Harvest Linda Breitstone dies at age 73

0:34
Town of Hempstead Councilman Chris Carini laid to rest in Farmingdale

Town of Hempstead Councilman Chris Carini laid to rest in Farmingdale

1:36
3 men face murder charges in strangulation of North Amityville man

3 men face murder charges in strangulation of North Amityville man

1:32
Long Island special needs group receives bike donation

Long Island special needs group receives bike donation

0:24
Duck Donuts to offer BOGO deal Tuesday for National Sprinkle Day

Duck Donuts to offer BOGO deal Tuesday for National Sprinkle Day

3:04
Nassau Legislature Rules Committee votes to move forward with transferring operations of Nassau Coliseum to Las Vegas Sands

Nassau Legislature Rules Committee votes to move forward with transferring operations of Nassau Coliseum to Las Vegas Sands

0:37
Annual LI golf outing raises funds for those struggling with mental health, substance abuse

Annual LI golf outing raises funds for those struggling with mental health, substance abuse

1:32
Surf session held for adults and kids with disabilities

Surf session held for adults and kids with disabilities

0:17
Police: Valley Stream man slashed woman with knife at deli

Police: Valley Stream man slashed woman with knife at deli

1:43
Long Islanders have mixed reaction to President Biden’s announcement on presidential run

Long Islanders have mixed reaction to President Biden’s announcement on presidential run

0:46
President Biden announces end of 2024 bid for presidency; endorses VP Kamala Harris for pick

President Biden announces end of 2024 bid for presidency; endorses VP Kamala Harris for pick

1:48
Main Street Long Island: Showcasing the best of Great Neck

Main Street Long Island: Showcasing the best of Great Neck

0:16
Police: 2 men wanted for stealing from car in Ronkonkoma

Police: 2 men wanted for stealing from car in Ronkonkoma

2:08
National and local lawmakers stunned by Biden's decision not to seek reelection

National and local lawmakers stunned by Biden's decision not to seek reelection

0:22
Police: Man arrested for assault on Shinnecock Reservation

Police: Man arrested for assault on Shinnecock Reservation

Officials release statements following President Biden's decision to end reelection bid

Officials release statements following President Biden's decision to end reelection bid