Seniors at Medford assistant living facility worried about losing landline phones

According to the administrator at the facility, the landlines are being taken out as part of a technology upgrade that has been underway for years. Tablets will be made available for residents to use, and staff will be on hand to help them if they need it.

News 12 Staff

Oct 16, 2023, 11:14 PM

Updated 179 days ago

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Residents in a Medford assistant living complex are fearful they will not be able to contact loved ones after learning they will be losing their landline phones.
The management company at Braemar Living will be removing the landline phones on Nov. 1 - something that is causing great concern among those living in the facility.
"A great deal of the people here have dementia and they don't know the first thing about any kind of community, let alone a cellphone," says Paula, who lives at the assistant living apartment for seniors.
According to the administrator at the facility, the landlines are being taken out as part of a technology upgrade that has been underway for years. Tablets will be made available for residents to use, and staff will be on hand to help them if they need it.
Some seniors at the facility say they reached out to the Brookhaven Town supervisor's office and representatives in Albany for help. They say they are waiting to hear back.


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