Nat'l Grid customers skeptical of high bills

A utility customer says she was hounded for months by National Grid after receiving a $30,000 natural gas bill in an apparent company billing glitch. As News 12 has reported, National Grid has admitted

News 12 Staff

Jul 4, 2015, 2:13 AM

Updated 3,242 days ago

Share:

Nat'l Grid customers skeptical of high bills
A utility customer says she was hounded for months by National Grid after receiving a $30,000 natural gas bill in an apparent company billing glitch.
As News 12 has reported, National Grid has admitted to technical problems that have been generating erroneous bills for thousands of customers. The utility says it's attempting to "identify, escalate and resolve these issues?in a more expeditious manner."
Carol Sykes, of Patchogue, says she finally agreed to pay an extra $4,000 in $10 monthly payments in an effort to stop calls from National Grid. Sykes says it's still more than she believes she actually owes.
"I'm sure I'm not the only person this has happened to," she told News 12.
Though National Grid says it's improving its customer service, it was hit with an $8.9 million fine from the state Public Service Commission for not meeting expected levels of customer satisfaction.
National Grid says it's working to resolve disputed bills and adds it's exceeded its customer satisfaction rate targets this year.
 


More from News 12
1:46
Pizza Strong: Massive fundraiser supports family of slain NYPD Detective Jonathan Diller

Pizza Strong: Massive fundraiser supports family of slain NYPD Detective Jonathan Diller

1:52
Pleasant Monday kicks off workweek warm up on Long Island

Pleasant Monday kicks off workweek warm up on Long Island

1:55
Northwell Health Walk at Jones Beach raises money to support women and children

Northwell Health Walk at Jones Beach raises money to support women and children

0:29
State police: Crash closes section of Southern State Parkway in West Babylon

State police: Crash closes section of Southern State Parkway in West Babylon

0:15
Superintendent: Swastika found on classroom desk at Harborfields High School

Superintendent: Swastika found on classroom desk at Harborfields High School

Guide: School Vote 2024 budgets and tax informaton

Guide: School Vote 2024 budgets and tax informaton

0:39
Police: Man injured in Wyandanch shooting; suspect at large

Police: Man injured in Wyandanch shooting; suspect at large

1:59
Greenlawn teen arrested, accused of making ‘threat of mass harm’ at Oldfield Middle School

Greenlawn teen arrested, accused of making ‘threat of mass harm’ at Oldfield Middle School

1:45
 Missed swim lessons due to COVID-19 may be contributing to rise in child drownings

Missed swim lessons due to COVID-19 may be contributing to rise in child drownings

0:51
Vet Fest in Farmingdale aims to support, encourage veterans who need help

Vet Fest in Farmingdale aims to support, encourage veterans who need help

0:17
Authorities: George Washington Bridge climber in custody

Authorities: George Washington Bridge climber in custody

0:32
Police: 3 people arrested during State Liquor Authority compliance check at Huntington Station deli

Police: 3 people arrested during State Liquor Authority compliance check at Huntington Station deli

2:28
How did a Nassau County doctor overprescribe highly addictive pain pills, despite strict laws in place?

How did a Nassau County doctor overprescribe highly addictive pain pills, despite strict laws in place?

1:43
CDC urges people to get vaccinated amid resurgence of mpox

CDC urges people to get vaccinated amid resurgence of mpox

1:46
Hit-and-run on South Oyster Bay Rd. in Plainview leaves woman with concussion, 6 staples in head

Hit-and-run on South Oyster Bay Rd. in Plainview leaves woman with concussion, 6 staples in head

0:26
Principal: Student approached by van full of men in ski masks in Selden

Principal: Student approached by van full of men in ski masks in Selden

1:39
Montauk Music Festival rocks the East End

Montauk Music Festival rocks the East End

2:06
Homeowners asked to check home security video after string of Nassau County break-ins

Homeowners asked to check home security video after string of Nassau County break-ins

0:24
Police: Hempstead man exposed, touched himself inappropriately at Roosevelt Field Mall

Police: Hempstead man exposed, touched himself inappropriately at Roosevelt Field Mall

1:53
Toys for Tots make contribution to Promise of Hope Foundation to honor fallen Detective Jonathan Diller

Toys for Tots make contribution to Promise of Hope Foundation to honor fallen Detective Jonathan Diller