United Airlines moves to block AI bots from booking, ticketing systems
The airline warned customers not to share their account information with AI tools, saying AI agents could make purchases, change account information or use rewards miles without customers’ knowledge.
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United Airlines announced Wednesday that it will update its digital platforms to restrict access by AI agents and assistants, citing concerns about customer data.
The airline warned customers not to share their account information with AI tools, saying AI agents could make purchases, change account information or use rewards miles without customers’ knowledge.
United also said using AI assistants for certain flight-related tasks could violate Federal Aviation Administration and Department of Transportation requirements. During check-in, a person must confirm that their bags do not contain prohibited items, according to the airline.
United is updating its booking, ticketing and distribution platforms to restrict AI access.
The airline cited similar moves in banking and retail, where industry leaders have restricted access by third-party AI agents.
United said it will revisit the restrictions as AI technology evolves.
