Residents say technical glitches have caused complicated E-ZPass rollout on Atlantic Beach Bridge

Those who spoke to News 12 say they have experienced issues receiving the discount for Atlantic Beach Residents. Some say it’s due to technical glitches, which is causing them to have to pay the more expensive cash toll until it’s resolved.

Jon Dowding

Jan 4, 2024, 3:30 AM

Updated 192 days ago

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Atlantic Beach residents say the E-ZPass rollout on the Atlantic Beach Bridge has been anything but easy.
Those who spoke to News 12 say they have experienced issues receiving the discount for Atlantic Beach residents. Some say it’s due to technical glitches, which is causing them to have to pay the more expensive cash toll until it’s resolved.
Richard Brodsky says he canceled his old E-ZPass and applied for new ones for him and his wife in order to get the discount.
Since he canceled his old device, he still has to spend roughly $100 a week in cash to cross the bridge.
"It should have been just a better way of communicating with people,” he said.
Unfortunately, he's not alone.
Beth lives in Atlantic Beach and is involved in several community organizations in the village. She said she’s been hearing from other residents about issues applying for E-ZPass and getting the discount.
"Many residents reached out to the Nassau County Bridge Authority for help,” she said. “They basically said we can't help you, you still have to pay the cash toll."
In a statement to News 12, the Nassau County Bridge Authority Atlantic Beach Bridge Executive Director Raymond Webb said in part:
“NCBA is not experiencing any technical difficulties with the application process on our website. There is a very detailed customer flow chart with audio instructions as well to assist those in need. Last month during the transition process we had some rare anomalies that were corrected and remedied with a customer refund. We have not declined or refused any valid customer refund requests.”
Residents say the E-ZPass applications are just part of the problem they experience with the
Nassau County Bridge Authority.
"We want to be on the same side and be able to have open discussions with full transparency, so we know where the toll income is going and how it's spent,” said Beth.
NCBA recommends customers with issues contact them at 516-239-6900 or through the website.


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