It's bad
enough when your car breaks down. But it's even worse when no one can get the
parts to fix it.
News 12
viewer Jamaine told the
Kane In Your Corner Team: "My vehicle stopped
driving while in traffic. The repairs are covered under warranty, but I was
told that it could take up to a year for parts."
"They
claim they are unable to provide me with a rental or reimburse me for renting a
vehicle elsewhere. But I am still without a vehicle," Jamaine says.
News 12's
Walt Kane explains what you can do if this happens to you.
Experts say
this happens more than you think. Your car can be recalled, but the parts can
be backordered for months, or even worse, there may not even be a fix available
at all.
An
automotive consumer advocate says the first step is to write a certified letter
to the manufacturer.
Explain
that you don't feel safe driving the car, ask them to provide a loaner or pay
for a rental.
If they
won't, save receipts for out-of-pocket expenses, whether that's a rental car,
or services like Uber or Lyft. That documentation could be important because if
your car's out of service for 20 days in New Jersey, or 30 days in New York or
Connecticut, you may be able to file a claim – either under the state's lemon
law, or as a breach of warranty claim.
To find out
if you have a case, your best bet is to consult with a consumer attorney.
If you have a consumer question or a story that needs to be investigated, click
here to see how you can get
Kane in Your Corner.