Dog owners: PetSmart chew toy led to $5,000 surgery

Posted: Updated:
NESCONSET -

A Nesconset couple says a chew toy bought for their dog from PetSmart led to a $5,000 surgery for the pup.

Jackie and Anthony Milo say they bought the Top Paw Tuff Stick with Rope at the Nesconset PetSmart for their 1-year-old dog Maggie for Christmas. Within seconds, they say Maggie detached the rope from the toy and swallowed it.

Maggie had to undergo a three-hour surgery that cost about $5,000 and spend two days in the animal hospital. They brought the dog to Animal Emergency Service in Selden.

The Milos then contacted PetSmart, asking for the toy to be removed from store shelves. They say a PetSmart manager told them the company would not cover the cost of the surgery.

News 12 went to the Nesconset PetSmart, where the product was still available for purchase. On the company's website, there were 13 reviews at the time of publication -- all of them negative.

A PetSmart spokesperson told News 12 in a statement: "While we are not aware of any similar complaints and have no current plans to remove this toy from our shelves, we will conduct a rigorous review of this product and take appropriate action if needed."

A spokesperson also says the pet owners need to monitor their pet’s usage of the product and remove the toy if it becomes damaged.

Maggie is doing much better following the surgery.

  • SlideshowsGalleriesMore>>

  • Sights and scenes at the 2019 Bethpage Air Show at Jones Beach

    Sights and scenes at the 2019 Bethpage Air Show at Jones Beach

    Saturday, May 25 2019 6:20 PM EDT2019-05-25 22:20:57 GMT
    Photos from the 2019 Bethpage Air Show at Jones Beach State Park.
    Photos from the 2019 Bethpage Air Show at Jones Beach State Park.
  • Live-action 'Aladdin' film flies into theaters

    Live-action 'Aladdin' film flies into theaters

    The live-action Aladdin film flew into theaters Friday.
    The live-action Aladdin film flew into theaters Friday.
  • Dog Day Fridays for May 24

    Dog Day Fridays for May 24

    Friday, May 24 2019 10:42 AM EDT2019-05-24 14:42:57 GMT
    This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.
    This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.
    This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.
    This week's dogs are up for adoption at Almost Home Animal Rescue & Adoption. The shelter is located at 646 Medford Ave. in Patchogue. Their phone number is (631) 627-3665.
sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."