Woman says she was denied Uber ride due to wheelchair

Posted: Updated:
FRANKLIN SQUARE -

A woman is calling for Uber to make changes after she says a driver refused to accommodate her wheelchair.

Bryanna Copeland says it happened last Tuesday as she was trying to get a ride from her job to her home in Franklin Square.

Copeland says that when the driver pulled up and saw she was in a wheelchair, he said, "Where is that thing going?"

She says the driver also told her he didn't have room in his SUV for her foldable wheelchair. Copeland says she told the driver that he was in violation of the Americans with Disabilities Act.

"It's discrimination, what you're doing based on my wheelchair, because if I didn't have my wheelchair and I was just walking you would have found a way. And chances are if I had luggage and I was trying to get in, you probably still would’ve had a way to get me and my luggage in there -- if I didn't have a wheelchair," says Copeland.

Copeland is calling on Uber to take disciplinary action against the driver. She also wants the company to educate other drivers about the Americans with Disabilities Act.

In a statement, an Uber spokesperson said, "Uber is committed to making the Uber app accessible for anyone wanting a safe, reliable and convenient way to get around -- whether visually impaired, hard of hearing or a wheelchair user."

But Copeland says accessibility can't be claimed without following through with it.

"There has to be a change," she says.

"As a company that is that big in net worth, you can do better, and better training of your drivers," says Copeland's mother, Veronica Copeland.

  • SlideshowsGalleriesMore>>

  • Aftermath of shooting that left 4 dead in Brooklyn

    Aftermath of shooting that left 4 dead in Brooklyn

    Gunfire broke out inside an illegal gambling club in Brooklyn early Saturday, police said, leaving four people dead, three wounded, and investigators trying to piece together what prompted the bloodshed.
    Gunfire broke out inside an illegal gambling club in Brooklyn early Saturday, police said, leaving four people dead, three wounded, and investigators trying to piece together what prompted the bloodshed.
  • VROOM! RAND Luxury is holding a motorcar auction this weekend

    VROOM! RAND Luxury is holding a motorcar auction this weekend

    Friday, October 11 2019 10:34 AM EDT2019-10-11 14:34:17 GMT
    Bradford Rand, one of the organizers, brought a De Tomaso Pantera and a 1999 Ferrari 456 to the News 12 studios.Bradford Rand, one of the organizers, brought a De Tomaso Pantera and a 1999 Ferrari 456 to the News 12 studios.
    Bradford Rand, one of the organizers, brought a De Tomaso Pantera and a 1999 Ferrari 456 to the News 12 studios.Bradford Rand, one of the organizers, brought a De Tomaso Pantera and a 1999 Ferrari 456 to the News 12 studios.
    RAND Luxury is holding an auction of collectible motorcars from brands including Ferrari, Lamborghini, Mercedes, Jaguar, Porsche & beyond at the Nassau County Museum of Art Saturday, Oct. 12.
    RAND Luxury is holding an auction of collectible motorcars from brands including Ferrari, Lamborghini, Mercedes, Jaguar, Porsche & beyond at the Nassau County Museum of Art Saturday, Oct. 12.
  • Dog Day Fridays for Oct. 11

    Dog Day Fridays for Oct. 11

    Friday, October 11 2019 10:16 AM EDT2019-10-11 14:16:52 GMT
    Astro is an almost 10-year-old Spaniel mix who was abandoned. He is heartworm free, microchipped, up to date on his vaccines and neutered.Astro is an almost 10-year-old Spaniel mix who was abandoned. He is heartworm free, microchipped, up to date on his vaccines and neutered.
    Astro is an almost 10-year-old Spaniel mix who was abandoned. He is heartworm free, microchipped, up to date on his vaccines and neutered.Astro is an almost 10-year-old Spaniel mix who was abandoned. He is heartworm free, microchipped, up to date on his vaccines and neutered.
    This week's dogs are up for adoption at Bobbi and the Strays. The shelter is located at 2 Rider Place in Freeport. Their phone number is (516) 378-4340.
    This week's dogs are up for adoption at Bobbi and the Strays. The shelter is located at 2 Rider Place in Freeport. Their phone number is (516) 378-4340.
sorry to interrupt
your first 20 are free
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please enjoy 20 complimentary views of articles, photos, and videos during the next 30 days.
you have reached your 20 view limit
Access to News 12 is free for Optimum, Comcast®, Spectrum Networks® and Service ElectricSM customers.
Please login or create an account to continue enjoying News12.
Our sign-up page is undergoing maintenance and is not currently available. However, you will be given direct access to news12.com while we complete our upgrade.
When we are back up and running you will be prompted at that time to complete your sign in. Until then, enjoy the local news, weather, traffic and more that's "as local as local news gets."