Officials say new Suffolk emergency dispatch center could help save lives

Suffolk County officials say the newly improved emergency dispatch center could help save lives.

Suffolk County Fire Commissioner Joe Williams says the typical emergency call used to take approximately 3 minutes 12 seconds, but now with the new system calls are being processed within 60 seconds. Dispatchers previously hand wrote out messages and then used a flip chart emergency reference guide. Now everything is completely computerized, and fire departments and ambulances get detailed maps and information for every emergency call.

The system costs approximately $3.2 million to install and was paid for with state E911 funds and Suffolk County tax funds.

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