Woman seeks refund after bedbug delivery from Raymour & Flanigan

A woman who found bedbugs in furniture delivered by Raymour & Flanigan has yet to be reimbursed or have the items replaced.

A woman who found bedbugs in furniture delivered by Raymour & Flanigan has yet to be reimbursed or have the items replaced. (9/23/16)

VALLEY STREAM - A woman who found bedbugs in furniture delivered by Raymour & Flanigan has yet to be reimbursed or have the items replaced.

Marie Charles, of Valley Stream, says she spent $1,589 on a bed and sofa from the Valley Stream store in early June.

She says the day after the new set arrived, she felt itchy and saw bedbugs in the couch. Crews came that day to remove the furniture. The store sent an exterminator, for which the company paid, to her house one week later.

The problem is that the store never replaced her furniture, according to Charles.

"They have to send me the furniture or they have to reimburse me," she says.

Charles says she's made several calls to the store since June 16, but that no one got back to her. On June 26, she says she went there in person and was told no one could help her.

"Someone is supposed to help me out," she says. "No, they said, 'you leave your name and number.' I left my phone number and name."

Charles says she is now considering suing the company.

News 12 Long Island has reached out to the company's corporate headquarters, but was hung up on.

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