NEW YORK - Family members of Sept. 11 victims and first responders protested at City Hall Tuesday over the decision to keep unidentified remains from the attacks at a facility that charges admission.

Protesters called for the removal of remains from the basement of the 9/11 Memorial Museum in favor of an above-ground facility.

“After Sept. 11, all we did was pray for recovery and pray to get my son out of that hole,” said Rosemary Cain, of Massapequa. “Now, they have put him back in there.”

Rosemary Cain’s son, Firefighter George Cain, was killed at the World Trade Center. She wishes the museum had polled family members asking where the unidentified remains should be stored.

Sept. 11 responder advocate Jon Feal says the museum organization has made multiple poor decisions, including holding a pre-opening cocktail party and selling toys in the gift shop.

Feal and other first responders hope Mayor Bill de Blasio will help intervene and make some needed changes.

The September 11 Memorial Organization told News 12 that it has asked family members multiple times for input on where unidentified remains should be stored.

The de Blasio administration did not respond to News 12's requests for comment.