YAPHANK - Suffolk County's new state-of-the-art 911 computer system had an emergency of its own earlier this week, forcing officials to call for technical support.
Suffolk police say that when they switched over to the new call center on Tuesday morning, it crashed. Deputy Inspector Chris Bergold says they were reverted back to the manual system, which involves 911 operators filling out pre-printed cards and a runner taking them to the dispatchers.
Officials insist that the incident didn't compromise response times and say the staff is routinely trained for such an event.
The $2 million system was installed following complaints that the old call center couldn't handle emergencies such as the nor'easter in March 2010. The new technology is expected to be completely up and running in about a day or so.