MINEOLA - Sen. Charles Schumer (D-N.Y.) is calling on the Long Island Rail Road to step up its rider relations by instituting a "commuter bill of rights."
Schumer says the LIRR needs a better system for informing commuters of service disruptions and alternative transit options. The measure would also require that passengers be allowed off of stranded cars.
"The bottom line is that many commuters feel rightfully that, over the last year, the LIRR has not provided them with the service they deserve and, frankly, that they paid for," Schumer says.
In response, the LIRR says it will work on improvements for customers.
To watch Sen. Schumer's complete news conference on his proposed LIRR Commuter Bill of Rights, go to channel 612 on your iO digital cable box and select iO Extra.Officials probe lightning strike that took down LIRR systemLightning strike causes LIRR suspensionsLIRR plans on testing out 'quiet cars'