PSEG LI responds to major LI storm, outages

Downed trees on Frank Street in Smithtown.

Downed trees on Frank Street in Smithtown. (8/4/15)

SMITHTOWN - Some Long Islanders who lost power in Tuesday morning's powerful storm say they're frustrated with PSEG Long Island's response.

They say they're upset by the automated response system after spending hours trying to get a real person on the phone.

Stacey Bochner, of Rocky Point, says it took her five hours to get a live supervisor on the phone.

The PSEG Long Island website explains how to report outages online and via text, as well as get automatic updates on repairs. Utility representatives say that the system worked, but when it came to answering live calls, they were inundated.

"We typically have 10,000 calls on any given blue sky day and by 1 p.m. today, we already handled 40,000," said PSEG spokesman Jeff Weir.

PSEG representatives say those looking to speak to a live person should reach out through social media or contact them on their customer service line.

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