PSEG LI responds to major LI storm, outages

Some Long Islanders who lost power in Tuesday morning's powerful storm say they're frustrated with PSEG Long Island's response. They say they're upset by the

Downed trees on Frank Street in Smithtown.

Downed trees on Frank Street in Smithtown. (8/4/15)

SMITHTOWN - Some Long Islanders who lost power in Tuesday morning's powerful storm say they're frustrated with PSEG Long Island's response.

They say they're upset by the automated response system after spending hours trying to get a real person on the phone.

Stacey Bochner, of Rocky Point, says it took her five hours to get a live supervisor on the phone.

The PSEG Long Island website explains how to report outages online and via text, as well as get automatic updates on repairs. Utility representatives say that the system worked, but when it came to answering live calls, they were inundated.

"We typically have 10,000 calls on any given blue sky day and by 1 p.m. today, we already handled 40,000," said PSEG spokesman Jeff Weir.

PSEG representatives say those looking to speak to a live person should reach out through social media or contact them on their customer service line.

advertisement | advertise on News 12

Top 5 Must See

Police say Areefeen Hirji, of Muttontown, was in 1 Teen arrested in connection to deadly Woodbury crash
Police say Mathew Moscowitch was driving erratically before 2 Police: Man high on drugs crashes in Huntington Station
Police say 14-year-old Nicolo Signore was hit while 3 Teen fatally struck by car in Miller Place
FILE - In this June 16, 2016 file 4 Democrats elect Perez party chairman on second ballot
Edna Gruvman, of Dix Hills, was in attendance 5 Hundreds rally for health care protection in Huntington

advertisement | advertise on News 12

Features

Each week, News 12's Doug Geed explores the Check out fun things to do on the East End!

Explore the Twin Forks with News 12's Doug Geed.

Each week a different shelter visits News 12 Dog Day Fridays Series

Each week a different shelter visits News 12 Long Island with pets up for adoption.

News 12 digs deep to find Long Island's Discover Long Island's Hidden Past

News 12's Danielle Campbell digs into Long Island's roots.

News 12's Lily Stolzberg sees how much Long On The Spot

News 12's Lily Stolzberg sees how much Long Islanders know about everything and anything.

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE