National Grid urged by officials to notify customers of visits to prevent distracted burglaries
Sen. Charles Schumer is calling for change to protect families from so-called distracted burglaries.
Schumer wants National Grid to notify customers a day in advance of any in-house visits by an employee. In addition, Schumer wants the utility to provide an approximate time and name of its technician.
National Grid is also being asked to educate customers on how to identify employees.