LIRR survey: 84 percent of customers say they’re satisfied

Citing a new survey, the Long Island Rail Road says it's on track when it comes to improving customer satisfaction.

Citing a new survey, the Long Island Rail Road says it's on track when it comes to improving customer satisfaction.

Citing a new survey, the Long Island Rail Road says it's on track when it comes to improving customer satisfaction. (3/20/17)

PORT WASHINGTON - Citing a new survey, the Long Island Rail Road says it's on track when it comes to improving customer satisfaction.

According to the results of the railroad's 2016 customer satisfaction survey released today, 84 percent of customers were satisfied overall with the LIRR. That's up 2 percentage points from 82 percent in 2015.

Still, many LIRR riders who spoke with News 12 Monday were not on board with the survey's findings. Delays and cancellations were among major complaints of several riders.

In fact, as News 12 conducted an informal survey in Manhasset, an announcement came over the loudspeaker about a train cancellation due to equipment problems.

Riders also mentioned unhappiness with the rising cost of riding the rails. The latest round of LIRR fare hikes went into effect over the weekend, and the cost of one-way rides have increased by as much as 50 cents. Monthly tickets rose by as much as $15, and weekly tickets will jump up to $6.75.

Riders who spoke with News 12 agreed with at least one part of the survey, which gave high marks to the train crews. Conductors scored 93 percent for professional appearance, and 92 percent on courtesy and responsiveness.

advertisement | advertise on News 12

Top 5 Must See

News 12's Lily Stolzberg visited the Walt Whitman 1 On the Spot: Women's History
United Airlines launched a controversy over the weekend 2 United Airlines faces turbulence over leggings ban
Troy Ramey of Sea Cliff competes on NBC's 3 Long Islander competes on 'The Voice'
The suspects describe themselves as part of the 4 3 men accused of spraying graffiti in 6 communities
DogAbility founder and director Sass Levine says the 5 Organization that trains therapy dogs struggles to find new home

advertisement | advertise on News 12

More News

Long Island Railroad fares increases officially went into LIRR fare hike takes effect

Long Island Railroad fares increases officially went into effect Sunday.

Starting on Sunday, fares increased by as much MTA approves fare hike for LIRR riders

The MTA has approved a plan for a 4 percent fare hike for Long Island

One-way rides are jumping up 50 cents, while LIRR fare hikes take effect Sunday

One-way rides are jumping up 50 cents, while weekly tickets jump by $6.75.

Starting on Sunday, fares increased by as much LIRR fare hikes take effect

Starting on Sunday, fares increased by as much as $15 for monthly tickets, and weekly

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE