Investigators probe 911 response to fatal Elmont fire

Investigators are probing 911's response to a fire last night in Elmont that has left a man dead.According to detectives, fire officials responded to the

ELMONT - Investigators are probing 911's response to a fire last night in Elmont that has left a man dead.

According to detectives, fire officials responded to the house fire just after 6 p.m. and found a 33-year-old man dead in the bathroom.

Neighbors at the scene tell News 12 Long Island that they tried repeatedly to call 911 using both cell phones and landlines, but received a recording that said their call would be answered in the order it was received. Another neighbor claimed they dialed for 10 to 15 minutes before anyone answered.

Neighbors Mike Gerbasi and Marie Tursi say they eventually called the fire dispatcher directly to get help.

Fire officials say they are unaware of any problems with the system and arrived at the scene approximately three minutes after the call came in.

The 911 call center had been recently relocated from Mineola to Westbury. In April, County Executive Ed Mangano (R-Nassau) announced the county would be spending $7 million on the call center, which would hold double the amount of operators.

A spokesman for the Nassau County Police Department says officials are now investigating what happened. They say within four minutes, eight calls that came from Madison Street were disconnected, possibly due to a malfunction. They're also working with Verizon to look into whether the alleged malfunction is related to the transition of the 911 center from Mineola to Westbury.

Officials say there were no other occupants in the home at the time of the fire. Fire officials say the victim is the son of the first-floor tenants.

advertisement | advertise on News 12

Top 5 Must See

Police say 14-year-old Nicolo Signore was hit while 1 Teen fatally struck by car in Miller Place
FILE - In this June 16, 2016 file 2 Democrats elect Perez party chairman on second ballot
Edna Gruvman, of Dix Hills, was in attendance 3 Hundreds rally for health care protection in Huntington
The Roosevelt community came together Saturday to honor 4 Roosevelt community honors fallen war hero
A pedestrian was struck by a car and 5 Pedestrian struck by car, killed in Ronkonkoma

advertisement | advertise on News 12

Features

Each week, News 12's Doug Geed explores the Check out fun things to do on the East End!

Explore the Twin Forks with News 12's Doug Geed.

Each week a different shelter visits News 12 Dog Day Fridays Series

Each week a different shelter visits News 12 Long Island with pets up for adoption.

News 12 digs deep to find Long Island's Discover Long Island's Hidden Past

News 12's Danielle Campbell digs into Long Island's roots.

News 12's Lily Stolzberg sees how much Long On The Spot

News 12's Lily Stolzberg sees how much Long Islanders know about everything and anything.

Sorry to interrupt...

Your first 5 are free

Access to News12 is free for Optimum, Comcast®, Time Warner® and Service Electric℠ video customers.

Please enjoy 5 complimentary views to articles, photos, and videos during the next 30 days.

LOGIN SUBSCRIBE