1-800-Flowers under fire for late, wilted Valentine's Day bouquets amid storm

Hundreds of 1-800-Flowers customers are complaining about late Valentine’s Day deliveries. (2/16/14)

WOODBURY - Hundreds of customers across Long Island and the nation have taken to social media to complain about late Valentine’s Day deliveries from Carle Place-based floral retailer 1-800-Flowers.

Countless customers reported deliveries that were late or didn't show up at all. Some said their flowers arrived wilted or even dead.

1-800-Flowers posted a message on its Facebook page to inform customers that the week's snowstorms caused deliveries to take longer than expected.

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While the company says it cannot guarantee delivery on major "floral holidays," it says it also has a guarantee that it will work with customers until they are satisfied.

In a statement, the Nassau company said, "Despite severe weather conditions, we were still able to help the vast majority of our customers deliver a smile.... If a customer is not completely satisfied, our caring team is committed to working with them until we have delivered a smile."

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